The GOOD- I called to get a quote about cutting down four trees and stump grinding one of them on our residential property. Casey was able to give me an appt within the next few days. We received a quote within a day after their site visit. Compared to several other quotes we received, they were very reasonably priced. The day of removal, they were fast and got the job done quickly. They brought a whole crew which made it super effective. They cleaned up really nicely and did a walk through at the end to make sure we were satisfied with the work.
The NOT so GOOD- After receiving several quotes from various businesses, we decided to go with Mo' Bettah. It took two phone calls (left a vm both times) and then an email and several days to finally receive a call back. I was told they would get back to me to confirm the date I requested. I received a text confirmation with the date and was given an arrival time of 9-10am.
On the day of service, I called them at 9:50am to check if they were still coming. Casey was able to track the teams location and told me their location, which happened to be on the other side of the island and they would be at least another hour. I informed her they would need to come back that afternoon as I was expecting them earlier and needed to step out.
Upon arriving I was also informed they would need to come back the next day to compete the job as they did not have the stump grinding machine with them.
Overall the work was very good but communication could have been much better.